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About Tennis Express
Tennis Express stocks one of the largest selections of tennis gear in the United States, with thousands of individual products, from hundreds of different brands. A lengthy list of categories is displayed on the left hand side of the website, including clothing and footwear for men, women and children, racquets, balls & ball machines, Wimbledon and other competition merchandise, nutritional supplements, DVDs & books, memorabilia, and much more.
Popular brands available include Adidas, Nike, Puma, New Balance, Under Armour. Fila, Lacoste, Diadora, and many others. They also stock their own in-house brand.
Instead of buying something from the store as a gift you can also buy gift cards of any value, so the recipient can make their own purchases.
Tennis Express offers a wide variety of payment options. They accept Amazon Checkout, Google Checkout, PayPal, MasterCard, Visa, Discover Card, and American Express. If you pay with a credit or debit card the charges will appear under the name “Tennis Express.” You are only allowed to have one billing address registered to your account however they do allow you to change your billing address at any time. If you need to change your billing address you can go to the “My Account” page once you have logged in and select your “Manage Your Shipping Address Book.” Then you can click the edit button next to the address and change your details from there.
Tennis Express offers Free Shipping on all orders over $75 that are to be shipped in the Contiguous US. Free shipping will not apply to backordered or heavy items, drop ship orders, or demo racquets. Orders are processed on the same day the order is placed and will be shipped that day if the order is placed before 2 PM Central time. In case of any shipping delays or order issues the customer will be contacted via phone or email. Tennis Express requests that customers provide the best contact information that would allow them to be reached quickly.
They offer ground shipping, 3 day delivery, 2 day delivery, and overnight shipping on all orders. Tennis Express requests that customers allow up to 4 days for Ground Delivery. They do not ship orders on Saturday, Sunday or on National Holidays. International orders must follow a specific procedure that can be found here on their website www.tennisexpress.com/info/shipping-rates.cfm . Shipping rates and further information can also be found at this location.
Tennis Express allows all returns and exchanges on products that still have tags, are in their original package, and are unused. All returns and exchanges must be within 90 days of the original purchase date. For many of the products found on Tennis Express there is a manufacturer’s warranty. Tennis Express has the right to charge a restocking fee at their own discretion when the customers return an item due to an indecision error. There is an automatic 15% restocking fee on items that are returned after the 90-day period. It is important to note that no items will be accepted once they pass 150 days after purchase. Customers are responsible for all shipping costs on returns and exchanges to and from Tennis Express. All items that qualify for free shipping and are under $59.99 that need to be returned will be charged a $5.75 fee for shipping and handling.