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The company has under 600 employees, with Jason Steris serving as CEO, and founder Richard Woolcott the Executive Chairman.
Volcom was founded by Richard "Wooly" Woolcott and Tucker "T-Dawg" Hall, in 1991. The initial focus was on fashion for the skateboard and other board sports scenes. They brought on pro skateboarder Chet Thomas as their first endorsement. By 1995 they had expanded in to all sorts of other lifestyle and entertainment areas, including their own record label Volcom Entertainment.
In 2005 Volcom went public on the NASDAQ and in 2011 Kering took over the company by buying the majority of shares at a value of $608 million.
Volcom.com's main categories are organized by Men, Women and Boys clothing, Snow (snowboarding clothing and equipment), News & Video, Team (board sport endorsements), Music (digital downloads), Art (galleries), Films (skateboarding, snowboarding and surfing), and Events (info and tickets).
Types of clothing include: Pants, Boardshorts, Tees, Tops, Shorts, Jeans, Wetsuit Tops & Lycra, Hoodies & Fleece, Jackets & Vests, Sweaters, Suits, Dresses, Jumpsuits & Rompers, as well as accessories like purses & wallets, Hats & beanies, footwear, backpacks & luggage, and much more.
Volcom.com functions like a typical ecommerce site with a simple basket and checkout process. You do not have to register an account to checkout but doing so will remember your payment details for future purchases.
All major payment methods are supported at Volcom.com including
- American Express
- Discover cards.
To redeem a Volcom coupon code all you need to do is browse Copoufy and once you find an offer you want to use, copy the code in to the promo box on the store site. You should see this during checkout, just before the payment step.
Volcom.com specifically caters to US and Canadian customers however there are separate sites for other countries, such as Volcom.co.uk for UK customers and Volcom.de for German customers. The majority of European countries can use Volcom.eu.
Standard Ground shipping within the 48 contiguous US states is free and takes between 3 and 7 business days. For $14 you get Second Day (3 Business Days) and for $20 you get Next Day (Next Business Day). Ground shipping is not available for Alaska and Hawaii.
Ground shipping to Canada costs $25 and is the only option for Canadian customers.
From time to time you can also get free shipping by using select Volcom coupons.
Returns are accepted within 45 days of purchase, for a no questions asked full refund or exchange. Items however must be in their original unworn and unused condition to qualify, unless they were delivered defective. All you have to do is contact customer support and they will give you an authorization number and a prepaid FedEx shipping label to print. Returns are free so shipping costs won't come out of your refund.
However if you have used a Volcom coupon, you will only be refunded the actual amount charged to your card.