It's been a long and prosperous road for owner Christian Freidland who started the company in 2000 with his FaucetDirect.com site, which was a class project funded by his buddy David Boctor. They broke the mold with the first online service for plumbing products. Three years later was launched Handlesets.com and in 2004 LightingDirect.com was launched. 2005 saw ImprovementDirect.com that provided all the products of the various niche sites they had created. It wasn't until 2010 that the site Build.com was created and became the second largest retailer for home improvement products online.
Today the company employs around 400 people for the website and its supply chain. Freidland still serves as President.
With over 1 million individual items ready to dispatch, you're sure to find exactly what you need. The website is very intuitive and allows you to browse products by the search bar or via a collection of easy to follow categories and subcategories. They stock both well known and lesser known brands, including the likes of Delta, Progress Lighting, Kohler, Hinkley, Miseno, and Schlage.
Products usually fall under Bathroom, Kitchen, Lighting, Fans, Hardware, Decor, Appliances, Heating & Air, Flooring, Cleaning & Maintenance supplies, Tools & Power Equipment, Outdoors, and Smart Home, which is a collection of cutting edge technological gadgets for security, door & appliance control, and much more.
As well a standard products that can be added to your basket for checkout and home delivery, Build.com can also put you in touch with professionals, in partnership with Home Advisor. Whether you need landscaping done or an air conditioning system installed, all you need to do is select the service you require, enter your zip code, and they will return a list of trusted "Home Pros."
The site also has its own extensive knowledge base DIY tips, guides, videos and community interaction through social media accounts on Facebook, Youtube, and Pintrest.
If you want discounts their rewards program will help you rack up points which can be redeemed later.
Build.com accepts payments from most major credit cards, including Visa, Mastercard, American Express, Discover, as well as Amazon Payments, MasterPass, and Paypal.
Build.com uses standard shipping such as UPS, DHL, FedEx, and of course UsPS as well as other common carriers that have insurance as well as tracking. These shipments mostly need to be signed for, or left at the location at the driver's discretion. You've got standard shipping delivery speeds.
Ground Shipping is 5-7 business days and these deliveries are eligible for free shipping per option.
Second Day Air is a 2 business day option. The day after the shipping day is the first day.
Next Day Air is the option for 1 business day. The purchased item will be delivered the following business day should the carrier receive the item prior to their own daily tie deadline. Each carrier is different so take that into account.
Freight Delivery is also available for oversized items and the delivery driver will use a curb lift to get the items in to your home.
Build.com's return policies are simple and direct. Once you set up a return online, which you can do 24/7 on your “My Account” page, you just prepare your package for shipping. Pack the items properly, print your label and return authorization and place them on your package. You then drop off your package at any of the UPS drop off locations. For larger items, contact Build.com for further instructions.
Returns must be in a resellable condition, in the original packaging, free of damages such as scratches, defects, and must not have been installed.