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The company is backed by Venture Capital funds and is listed on the BorsaItaliana as well as is a consistuent of the FTSE MIB index.
Yoox provides customers with an enormous selection of designer brands for women, men and children. Categories include jackets, tops and tees, pants, shorts, skirts, dresses, sweaters, denim, swimwear, accessories, handbags, luggage, men’s suits, underwear, etc. You can also search specifically by designer with a wide variety to chose from including, Albino, Alberto Zago, Apologie, Apriori, Aquarama, Alessandrini, Andrea Fenzi, Gerani, Genny Way, Goyo, GP, Gramada, Bel Air, Blank, Bragia, Braez, Black Lerock, JB Martin, Janis, Jimika, Jozica, Jfour, Joseph, Krab, Kiboots, Koon, Koru, Kristal, King Kong, Kilt Heritage, Max Mara, Marian, Maria Coca, Miss Me, Mitika, Miss Rossi, Maria Coca, Only, Olivia, Olo, Orciani, Ottavia, Osis, Oska,, Only Play, Roberta Scarpa, Rose, Roberto Botticelli, Wild Fox, Yuko, Yosh Collection, Zoon, Zocal and hundreds more. The customer is able to search by article of clothing, category, and designer or browse the website’s new arrivals, promotions, and special editions.
Yoox.com accepts the following methods of payment: Visa, MasterCard, American Express, and JCB. You can also pay via Visa Electron, Pre-paid credit cards and PayPal is available for customers from Australia, Hong Kong and Singapore.
The company ships worldwide and prices vary depending on the deliver Country, as there may be local taxes and duties for each order. Yoox calculates the fees for its customers and will display the exact amount of local taxes and duties in the shopping bag and throughout the checkout process. The total you pay at the end of your order includes all duties and taxes and you will not need to pay any further fees once the package is delivered. Yoox uses UPS for all shipments, with the exception of Hong Kong, which will be sent through S.F. Express. Customers will receive an e-mail with a tracking number one the package is shipped from Hong Kong, approximately 3-4 business days from the date of order.
Yoox allows customer to return any item purchased within 30 days of the delivery date. The simple process includes filling out the return form on the website which will then provide customers with a Return Number within 10 days from the delivery date. The returned merchandise must be in original condition with tags and packaging included. There will be a Returns Proforma Invoice that came with the parcel and this form needs to be completed 5 times. If the forms are not complete, the package will not pass customs and will be returned to the sender. There will also be a Return Label included with the order for easy shipping. A flat return fee of $15 USD will be automatically deducted from the refund and no return fee is applied for Hong Kong orders.