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Originally called PetFood Warehouse, the company started in Phoenix, Arizona. It wasn't until 1989 that the name was changed to PetSmart. In 1993 the company went public on the NASDAQ.
Nowadays, PetSmart has around 1,300 plus stores in the United States, Canada, and Puerto Rico. In 2014, PetSmart was purchased by BC Partners for $8.7 billion.
You can also shop online at PetSmart.com where you can make savings on your orders by using special PetSmart coupons. Here at Coupofy we list all the latest offers and deals, so you never have waste time searching the web again. If you prefer to shop in store you can also use PetSmart printable coupons.
What services and products are offered by the store?
PetSmart.com stocks thousands of individual products from both well known and lesser known brands. These are organized by the type of pet, including Small Pets (hamsters, rabbits etc), Dogs, Cats, Reptiles, Birds, and Fish.
Each of these categories include items like Food & Health products, Supplies (bedding, feeders, toys, cages etc), Training guides and equipment, and Medicines.
You can even by live fish, birds and reptiles.
There is also a range of pet services which you can book online, depending on your location. These include Grooming, Training & Obedience, "PetsHotel" if you are travelling and need to leave your pet behind, and "Doggie Day Camp" for daily pet care. All you have to do is enter your zip code to see what's available in your area.
Gift Cards are also available, so the recipient can make their own purchasing choices.
Other than selling a wide variety of accessories, meant to improve the quality of life of your pets, it’s also worth pointing out that pet grooming is also available at all of their local stores. Once you take your pet there, the groomers will then proceed to recommend the right service for your pet. As grooming is an essential part of the lives of most pets, visiting a professional provider will surely improve the life quality of your pets.
To put things better into perspective, the store sells a wide variety of foods for almost all types of pets. What makes it special is the fact that the food being sold here is considered to be some of the healthiest on the market, coming only from the top providers. Foods meant for certain diets are also available, so you won’t have to spend a large period of time to find what’s right for your pet.
Together with this, there is also a large catalog of toys and other accessories meant for your pets, to keep them entertained at all times.
How can I pay for the products that I purchase?
PetSmart accepts all major credit cards for payment, including American Express, Discover, Visa, and MasterCard, as well as Paypal, Nill Me Later, and Google Wallet. You can also use PetSmart e-Gift Certificates and standard Gift Cards for all or part of your order.
To redeem a PetSmart coupon code simply add items to your basket and just prior to payment you should see a promo box to enter the code.
In terms of the prices, these tend to vary, but most products are meant to be purchased by people regardless of their budget. In case you would like to save some money, you can always use some of the PetSmart coupons offered right here, on Coupofy. The PetSmart promotion codes can save you shipping charges, but also reduce a certain percentage from the total price for your order.
What is the shipping policy like?
Due to the variety of products at PetSmart shipping times and prices can vary quite significantly. However within the 48 contiguous states most items will ship via Standard Ground (3-6 business days), Second Day (2-3 business days), and Overnight (1-2 business days.) Oversized items will usually ship via Standard Freight (7-14 business days).
All options and pricing will be fully displayed during the checkout process.
Occasionally they also offer free shipping when you redeem designated PetSmart coupons.
In case any of the products displayed on the site have managed to catch your eyes, you should be aware of the fact that most products are shipped via standard ground shipping. In case you happen to be in a hurry, then you can also opt for expedited shipping, which is available at an extra rate.
A shipping discount is also available, as soon as you go over the threshold amount, offered in the currently offered promotions.
If I am not happy with a purchase, can I request a refund or exchange?
PetSmart offers returns on online orders via mail or at your local store. If returning by mail shipping charges are not reimbursed unless you received your order in a defective or damaged condition. All orders are shipped with a returns form and prepaid shipping label to make the process easier.
At this time you can only obtain a refund if you return items by mail, whereas in-store returns accept refunds and exchanges.
Live fish and select products are excluded from returns.
At this moment in time, PetSmart wants all customers to be fully satisfied with their orders. In the unfortunate case that this does not happen, you will be able to return the product for the purchase price, minus the handling, shipping, and gift wrap charges. To be eligible for a refund, it’s important to keep in mind the fact that the products should be in their original packaging, and not be damaged, or opened.
If you experience any issues or happen to have any questions whatsoever, simply contact the customer support team which will get back to you as soon as possible with an answer to your request.
Special Pet Care
Having a pet represents a wonderful experience, as house animals can fill your life with joy, keep you entertained, while also bringing around tons of other benefits. However, owning a pet comes with a couple of responsibilities, as taking care of it is your duty. This is why there are various stores and grooming salons, all offering various services.
Chances are that one of the most popular ones is PetSmart, which is known as the largest specialty pet retailer, offering tons of products, services, and solutions needed for a lifetime of pet needs. As the store is composed of people with a true love for pets, their ideology is that pets have the power of making us all better person.