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The difference between their retail stores and most others on the high street is that you do not actually buy the products in-store. You can try certain items on and get advice, but orders are placed for home delivery from the website.
Bonobos products are also available in Nordstroms after making a deal with the retail giant to be one of the only third party retail locations to stock Bonobos.
Bonobos has Guideshop locations in Boston, Chicago Georgetown, San Francisco, New York City, Bethesda, and Austin. The company’s employee headcount stands at about 175 people.
Bonobo’s is purely a men’s apparel company that originally started out selling pants because they could never find any that fit perfectly, they claim that their secret is a custom curved waistband that essentially adapts to the natural shape of a man’s waist. The pants offer a better, more visually appealing cut and apply a faultless medium rise as their finishing features.
Since their conception Bonobos offers a range of other pants and apparel such as, chinos, dress pants, denim, shorts, swim trunks and golf pants. They also have a range of shirts; casual shirts, dress, tall, polo’s, t-shirts, fleece, outerwear and sweaters.
Bonobos has adapted to the tailored world as well offering suits and blazers. Apart from menswear Bonobos extended their market to include women and as such have the same range of product. However they are sold as a different brand on a different ecommerce platform known as ayr.com.
You can also buy gift cards for values between $25 or $1000.
There are various ways to buy items from Bonobo but all payments are made online, even from the Guideshops. Methods accepted other than PayPal is: Visa, MasterCard, American Express, Discover and Diners Club. Gift Cards from any of the previous credit card companies are accepted too. Credit/gift cards wont are charged until the order is shipped. If your order has several products that ship separately, you may see several entries on your credit card account or gift card account.
In order to redeem a Bonobos coupon code it must be entered in to the special box during checkout.
Bonobos currently only ship within the United States and offer multiple options including UPS Ground, 2 Day and Next Day. Ground is absolutely free while 2 Day shipping is $15.
Bonobos offer 365-day returns for exchange or store credit, and you can get a full refund within 90 days. There is a free return-shipping label included in every box as well. Sale items cannot be returned or refunded. Bonobos does not accept returns purchased from any third party retailer and they recommend getting in touch with them directly if you have any concerns or questions.
Of course if you have used a Bonobos promo code, you will only be refunded the actual amount charged.