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About Ann Taylor
Ann Taylor sells:
Ann Taylor sells women’s moderate to upper priced clothing for the casual and sophisticated woman. Customers can shop by category and chose from a large array of tops, sweaters, dresses, pants, jeans, skirts, jackets, work outfits, flats, heels, sandals, sneakers, jewelry, bags, belts, scarves, socks & tights, sunglasses, hair accessories, maternity wear, swimwear, cover-ups, dresses, rompers, petite-specific clothing and more. They have a line called Lou & Grey that is available on the site and all other clothing items are Ann Taylor. They offer seasonal pieces as well as classic items that are part of their collection year round. They carefully select fabrics and cuts that compliment the modern woman and strive to keep up with trends while staying appropriate for today’s career women.
Ann Taylor offers customers the convenience of a variety of payment options. They accept all major credit cards such as Visa, MasterCard, American Express, Diners Club and JCB. They also accept Ann Taylor credit cards and Ann Taylor e-gift certificates but do not accept checks or money orders. They will not accept payment methods for addresses outside of the United States including Puerto Rico.
The company ships to the United States and Puerto Rico as well as internationally. They currently do not ship fragrances to Alaska, Hawaii or Puerto Rico. They also do not ship packages to FPO or APO addresses. Ann Taylor offers Standard Shipping for orders under $175.00 at a flat shipping rate of $8.95. For orders over $175.00, shipping is free of charge as long as the qualifying amount is met after any discount or promotion is applied. Additional charges do apply if a customer chooses another shipping option or if they are shipping to Alaska, Hawaii or Puerto Rico. The company gives customers an option to have items gift boxed and in this case each item will be individually packaged for $4.95 per box. Each item also includes one gift envelope with the sender’s personalized message.
Ann Taylor gladly accepts customer’s return or exchange requests if the items are unworn, unwashed and undamaged. Defective merchandise may be returned or exchanged at any Ann Taylor location unless the merchandise was listed as a final sale item or discounted, as some reduced price merchandise is a final sale as well. Customers will receive an online E-Gift Certificate for the amount paid by the sender if the items are received within 45 days of the transaction date. Returns without an original receipt will be credited to the customer in the form of merchandise credit on the date of return. For online returns, a merchandise credit will be issued by email, as an E-Gift Certificate and a valid email address must be provided. Swimwear items cannot be returned to stores and will need to be sent in the mail. The hygienic lining must be attached to the merchandise for the item to be accepted. Ann Taylor accepts international returns and will refund the original merchandise cost as well as any duties and taxes originally paid on the item using the same currency and the same exchange rate as the original order.